Shipping policy

Shipping & Delivery

Where we ship

We currently ship to the United Kingdom and the European Union. Australia is coming soon.

Delivery cost

Free standard delivery on all orders. The price shown at checkout is the total you pay — there are no fees added later.

Dispatch and delivery

Orders are dispatched within 1–3 working days. The estimated delivery window for your address is shown at checkout before you pay.

You will receive a tracking link by email once your parcel is dispatched. Please allow 24–48 hours for tracking to begin updating.

Import duties and taxes

Where we are able to, any applicable import taxes or duties are calculated and settled at checkout, so nothing is charged on delivery. If your local customs authority does charge you anything additional, contact us and we will help resolve it.

Damaged in transit

The bowl is ceramic and is packed in a moulded insert inside a double-walled box. If it arrives damaged, email info@wufflyz.com with a photo and we will send a replacement free of charge. There is no need to return the damaged item.

Wrong or missing items

Contact us within 30 days of delivery and we will put it right.

Incorrect address

Please check your address carefully at checkout. Email us immediately if you spot an error — we can usually correct it before dispatch, but once shipped a parcel cannot be rerouted.

Contact

Wufflyz
Torenstraat 19
6121 LS Born
Netherlands
info@wufflyz.com