Shipping & Delivery

Shipping & Delivery

Where we ship

We currently ship to the United Kingdom and the European Union. Australia is coming soon.

Delivery cost

Free standard delivery on all orders. There are no hidden fees — the price you see at checkout is the total price you pay.

Dispatch and delivery times

Orders are dispatched within 1–3 working days. The estimated delivery window for your address is shown at checkout before you pay.

You will receive a tracking link by email as soon as your parcel is dispatched. Tracking can take 24–48 hours to begin updating.

Import duties and taxes

Where we are able to, any applicable import taxes or duties are calculated and settled at checkout, so nothing is charged on delivery. If your local customs authority does charge anything additional, contact us and we will help resolve it.

Damaged in transit

The bowl is ceramic, so it is packed in a moulded insert inside a double-walled box. If it still arrives damaged, email info@wufflyz.com with a photo and we will send a replacement free of charge. You do not need to return the damaged item.

Wrong or missing items

Contact us within 30 days of delivery and we will put it right.

Incorrect address

Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch. Once a parcel has shipped we cannot reroute it.

Questions about a delivery? info@wufflyz.com