Returns & Refunds

Returns & Refunds

We want you and your dog to be happy with your purchase. If you are not, here is exactly how returns work.

Your statutory right to cancel

If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving it, without giving any reason. You then have a further 14 days to send the item back. This right applies in addition to our own returns policy below ā€” it does not replace it.

To exercise this right, email info@wufflyz.com stating that you wish to cancel. You do not need to give a reason.

Our 30-day returns policy

Beyond your statutory rights, we accept returns for 30 days from delivery. To be eligible the item should be in resaleable condition with its packaging and not have been used for feeding.

If your bowl arrives damaged

The bowl is ceramic. If it arrives cracked or broken, please do not return it ā€” email us a photo at info@wufflyz.com and we will send a replacement free of charge.

If your dog will not use it

It happens. Email us within 30 days and we will refund you. We will not ask you to ship a used feeding bowl back ā€” for hygiene reasons it would only be disposed of.

Return shipping costs

  • Faulty, damaged or wrong item: we cover the cost entirely.
  • Change of mind: you are responsible for the cost of returning the item.

How to start a return

  1. Email info@wufflyz.com with your order number and the reason.
  2. We reply within one working day with instructions and, where relevant, a return address.
  3. Please do not send anything back before contacting us ā€” unannounced returns can go missing.

Refunds

Once your return is approved (or we receive your photo of a damaged item), we issue the refund to your original payment method within 5 working days. Your bank may take a further 3ā€“10 days to display it. We refund the full price paid, including standard delivery, where the return is due to a fault or where you exercised your statutory right to cancel.

Exchanges

The quickest route is a refund followed by a new order. Email us and we will help.

Contact

Wufflyz
info@wufflyz.com